I work with sick people everyday, and you know that when you’re ill you can be rather…grumpy. I have also found that if I respond to an angry patient in a quiet, subdued tone, most times I can reverse the negative emotions and defuse the situation. Unfortunately, when we take offense at the painful words being spit at us, tempers flare, and things get out of hand fast. A gentle reply has more power than you can imagine…elsewhere in Proverbs it says, “A gentle tongue can break a bone.” Mighty and potent can be the eloquent, thoughtful, and persuasive response.
Safetypinlove 